Experience:
TECHNICAL SUPPORT SPECIALIST I | KDMC IST | 09/2017-CURRENT
· Used tools such as Active Directory, Citrix Director, and Changegear ticket system to resolve users work tickets.
· Work with endusers to throughly troubleshoot issues both remotely and inperson.
PATIENT OFFICE COORDINATOR | KDMC PATIENT ACCESS | 11/2015-09/2017
· Work with other team members to resolve customer issues in a efficient and timely manner.
· Schedule appointments, send correspondence to providers, and request refills.
CUSTOMER RETENTION GROUP | DIRECTV | 05/2011-03/2015
· Troubleshoot software and hardware issues with SWM systems.
· Troubleshooting network installation issues with SWM systems.
TECHNICAL SUPPORT | MERCHANT MANAGEMENT SYSTEMS | 03/2007-07-2010
· Providing help desk support for end users for credit card terminals and P.O.S. systems.
· Creating specific software models for proprietary vendor-specific credit card terminals.
TECHNICAL SUPPORT | CINGULAR / ATT WIRELESS | 07/2003-08/2006
· Troubleshooting network service issues and creating tickets for next level support.
· Supporting end users with hardware issues and installing network settings.
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